Head of Service (m/w/d)

YOUR TASKS:

• Head of service in the hydrogen division, development of innovative industrial services
• Development, creation and implementation of efficient internal and external service processes\
• Recruiting and training service employees and defining clear responsibilities and targets
• Development of service contracts and digital services
• Implementing industrial and digital service innovations
• Building strategic partnerships with external service providers and suppliers to expand the service offering and optimise the use of resources
• Identifying opportunities to continuously improve services by analysing product performance and customer feedback 
• Setting and monitoring service quality standards to ensure that all service activities meet the highest quality requirements
• Organising training and development programmes for service personnel to ensure they have the latest technical skills and knowledge
• Customer relationship management with existing and new customers
• Preparing and monitoring the service budget, identifying potential savings and efficient use of resources to maximise profitability
• Definition and creation of contract and offer templates, as well as calculations and business plans
• Working with sales to develop sales strategies for services to increase sales and win new customers
• Working closely with management to develop and implement long-term growth strategies
• Negotiate and manage service contracts and solutions, including contract renewals, amendments and cancellations to ensure contract terms are met and customer relationships are strengthened
• Continuously conduct market analyses and competitive intelligence to identify trends, understand customer needs and recognise growth opportunities for the service business
• Building and leading a competent and motivated service team
• Responsibility for the development and implementation of service processes, service contracts and digital services
• Defining workflows and business plans in the service area.

YOUR PROFILE:

• Degree in mechanical engineering, electrical engineering or a related field
• Several years of experience in a managerial role in the service sector, ideally in the industrial or plant engineering sector
• Sound knowledge of electrolysis systems or comparable technical systems
• Leadership skills and experience in managing employees
• Strong problem-solving skills and customer orientation
• Analytical thinking and the ability to understand and optimise complex processes
• Experience in the development of service contracts and digital services an advantage
• Excellent communication and presentation skills in German and English
• Experience in growth and scaling companies
• International mindset and ability to work in a team
• Proven track record of outstanding performance in the past
• The role reports to a Managing Director

WE OFFER:

• Interesting and exciting tasks and projects in a growing company.
• Cooperation with well-known customers worldwide.
• Independent, autonomous work in an innovative team.
• A challenging, varied job with room for implementing your own ideas.
• Short decision-making processes and open communication in a family-like corporate culture.
• An open-ended employment contract and performance-related remuneration.
• Various additional services and benefits, e.g. pension allowance, capital-forming benefits, flexitime, mobile working, "my service bike", employee events, employee discounts, Drinks & Fruits and much more.

If you are enthusiastic about growing and moving things forward, are looking for a challenging environment with short decision-making processes, where you will be challenged and encouraged, and would like to put your energy to work at FEST GmbH, we look forward to receiving your application.