Job description
YOUR TASKS:
- Head of service in the hydrogen division, development of innovative industrial services
- Development, creation and implementation of efficient internal and external service processes\
- Recruiting and training service employees and defining clear responsibilities and targets
- Development of service contracts and digital services
- Implementing industrial and digital service innovations
- Building strategic partnerships with external service providers and suppliers to expand the service offering and optimise the use of resources
- Identifying opportunities to continuously improve services by analysing product performance and customer feedback
- Setting and monitoring service quality standards to ensure that all service activities meet the highest quality requirements
- Organising training and development programmes for service personnel to ensure they have the latest technical skills and knowledge
- Customer relationship management with existing and new customers
- Preparing and monitoring the service budget, identifying potential savings and efficient use of resources to maximise profitability
- Definition and creation of contract and offer templates, as well as calculations and business plans
- Working with sales to develop sales strategies for services to increase sales and win new customers
- Working closely with management to develop and implement long-term growth strategies
- Negotiate and manage service contracts and solutions, including contract renewals, amendments and cancellations to ensure contract terms are met and customer relationships are strengthened
- Continuously conduct market analyses and competitive intelligence to identify trends, understand customer needs and recognise growth opportunities for the service business
- Building and leading a competent and motivated service team
- Responsibility for the development and implementation of service processes, service contracts and digital services
- Defining workflows and business plans in the service area.
Job requirements
YOUR PROFILE:
- Degree in mechanical engineering, electrical engineering or a related field
- Several years of experience in a managerial role in the service sector, ideally in the industrial or plant engineering sector
- Sound knowledge of electrolysis systems or comparable technical systems
- Leadership skills and experience in managing employees
- Strong problem-solving skills and customer orientation
- Analytical thinking and the ability to understand and optimise complex processes
- Experience in the development of service contracts and digital services an advantage
- Excellent communication and presentation skills in German and English
- Experience in growth and scaling companies
- International mindset and ability to work in a team
- Proven track record of outstanding performance in the past
- The role reports to a Managing Director
WE OFFER:
- Interesting and exciting tasks and projects in a growing company.
- Cooperation with well-known customers worldwide.
- Independent, autonomous work in an innovative team.
- A challenging, varied job with room for implementing your own ideas.
- Short decision-making processes and open communication in a family-like corporate culture.
- An open-ended employment contract and performance-related remuneration.
- Various additional services and benefits, e.g. pension allowance, capital-forming benefits, flexitime, mobile working, "my service bike", employee events, employee discounts, Drinks & Fruits and much more.
If you are enthusiastic about growing and moving things forward, are looking for a challenging environment with short decision-making processes, where you will be challenged and encouraged, and would like to put your energy to work at FEST GmbH, we look forward to receiving your application.
On-site
- Goslar, Niedersachsen, Germany
Service
or
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