Remote Service Technician in the hydrogen sector (m/f/d)

YOUR TASKS:

• You will be responsible for remote support for our highly complex systems

• You will support our automation systems (PLC, visualisation) for our customers worldwide via remote maintenance

• As the technical contact person, you will receive error messages from our end customers and carry out error analyses/diagnoses and troubleshooting independently

• You will also be responsible for documenting service cases in our ticket system and maintaining a knowledge database.

• You have a degree in electrical engineering, mechanical engineering/process engineering, control engineering (or comparable qualification) and ideally have some experience in remote support for complex systems

• (Very) good written and spoken English skills

• You are open to on-call duties and shift work. Usual working hours are daily from 8 am to 10 pm.

• Working from home, occasional business trips to the production site and to construction sites. High presence in Goslar required during the familiarisation period

YOUR PROFILE:

• We are looking for a team player, strong communicator and a person who is service-orientated

• You are characterised by a high service mentality and a willingness to learn coupled with strong social skills

• Hydrogen experience

• You communicate with our customers by telephone, e-mail, in German and also in English.

• With your knowledge, you can solve many questions and tasks independently, and you also work closely with our engineering teams.

• Even escalations do not upset you: you communicate confidently even in challenging situations and ensure customer satisfaction by solving problems directly or providing solutions after consultation with the specialist departments.

WE OFFER:

• A varied, challenging and very responsible permanent position in a highly motivated team - plus development opportunities, a performance-related remuneration model and other social benefits.

• Extensive training in the handling of hydrogen, hydrogen electrolysis plants, as well as a detailed induction programme through active involvement in the production process are a matter of course.

• You can expect a professional working environment in a rapidly growing company - you will find the ideal conditions to enjoy this permanent professional challenge for a long time.

• The high degree of freedom and future-orientated management style at your new employer will enable you to leave your footprints in their history - as well as a lasting impression and enthusiasm with your customers!

If you are enthusiastic about growing with exciting tasks and making things happen, if you are looking for a challenging environment with short decision-making paths in which you are challenged and encouraged and if you would like to use your energy at FEST GmbH, we look forward to receiving your application.